FREQUENTLY ASKED QUESTIONS
What kind of equipment do I need to do a telehealth visit?
Most clients will need a computer or mobile device that has a camera and microphone built in to the device. You’ll also need a strong internet connection that will allow you to stream video and audio.
What if I’m not tech savvy? Is telehealth a good idea for me?
Patients of all ages are enjoying the benefits of telehealth counseling services. From seniors to children, telehealth services are possible for people of all ages and technological skill levels. If you’ve ever use Zoom, Skype or FaceTime then you’ll find that a virtual counseling session is not much different. The staff at Relationship Solutions is also able to offer some assistance in guiding you in the use of the appropriate technology.
What issues can I get treated for via telehealth?
Our counselors can treat many issues using a telehealth platform. These include anxiety, depression, problems in relationships and family or marital issues. For many emotional and behavioral health issues, your counselor can assess and treat you just as effectively in this format as they can when you visit their office. While telehealth is not appropriate for everyone and all issues, it is certainly a legitimate option for many people seeking counseling. If you’re unsure if you are a good candidate for telehealth services, call our office and speak with one of our staff. We also offer free consultations with one of our clinical team. During this consultation we can assist you in determining if your needs are appropriate for telehealth services. If they are not, we can offer alternative treatment options for you.
Can I participate in both telehealth counseling and in-office counseling?
Yes. This is something you’ll want to discuss with your counselor to confirm it is right for you, but it is likely an option in most cases to participate in some of your sessions at our offices and some of your sessions online.
Will my insurance pay for my telehealth sessions?
Many insurance plans are paying for telehealth services now but this can vary depending on each individual policy. We recommend contacting your insurance provider to confirm your benefits. And if you need additional help verifying your benefits, our front office staff is happy to help.
What do I do if my session gets disconnected?
If the video connection is interrupted or if your Internet connection is unable to support the remainder of your session, our counselors will establish protocols for follow-up contact. This will include alternative video or telephone contact. If you lose contact with your counselor and cannot reestablish communication in an emergency, please call 911 or visit the nearest emergency room.